In an ever-evolving environment, we transform ourselves very often. Frederike and her partners helped us validate our strategy on the one side and shared some very insightful examples and best practices on the other side. The mix of academic and professional knowledge brings you very close to what's happening on the market and therefore increases your value-add.

Objective

Organize a Session with the team around best practices from the market.

Solution

We invited Frederike from FFalke Digitalagentur and Katharina/Laura from CS Academy to share insights about their work and best practices in Customer Success from a practical and academic perspective and had roughly 30 CSMs attending as part of our weekly CSM Enablement Power Hours.

Result

The team perceived the session as valuable with great insights and tips that they can use in their day-to-day and beyond.