Working as a Customer Success Manager is a wonderful job - your job is to make your customers successful. And you learn so much doing so: diving into your customer's challenges and growth, learning about different businesses, being a change agent and trusted advisor, understanding and driving businesses forward.
Plus, as a Customer Success Manager, you can earn a high salary, work with some of the most innovative companies and gain a rich skill and knowledgeset that is very helpful for your further career trajectory.
To be successful in your customer success career, you need to be strategic, influence without authority, manage clients tactfully and generate insights; each alone is challenging, but mastering them all? That's why we are here.
The Customer Success Certification (CCC) is here to give you the support you need to land in and expand your role as a Customer Success Manager and be successful. With a small cohort, led by industry experts, you will learn to lead your customers along the Customer Journey end- to-end and get the hands-on experience to know how to best manage each step successfully. Along the way, regular access to mentoring, resumé prep, and mock interviews will help you build your confidence and land and expand your dream job.
Live Classes
Delivered online
Flexible Timing
to work with your schedule
Small class sizes
for optimal learning
Hands-on & Case-based
Our certification focuses on everything you need to not only know about Customer Success but have the skills to actually do what is needed to be successful in your role. We teach case-base so that you figure out real-life situations and come up with solutions. In this way you can directly incorporate your new-found skills in your work.
More and deep-dive time
Through our live classes you receive valuable feedback and insights on how to tackle the cases and learn how to look at the case from various angles. In these 25 hours of intesive and small group classes (max. 25 people / class) will you be able to get direct feedback for your assigned work and work on cases together with your peers for learning from each other.
Industry Expert Instructors
Your instructor has worked at companies like Linkedin, Miro and Seismic in Customer Success and Sales roles working with clients and knows what is important to strive as a Customer Success Manager. She worked in startups, scaleups and in Enterprise, worked with SMB, Enterprise and Strategic clients and worked in Customer Success roles with varying responsibility levels. She will invite visiting Instructors as well.
Our interactive, hands-on curriculum is taught by an industry expert and guest instructors. Each session includes practical, live lectures, real-world case studies, and interactive activities that go beyond theory and frameworks. You'll learn directly from experienced Customer Success Leaders and interact with your instructor in a small class setting, allowing for personalized feedback and guidance. With our curriculum, you'll gain the practical skills you need to land a CS job and stand out once you're hired.
You will gain access to templates, guidebooks, step-by-step action guidelines and more. These can accelerate your Customer Success career by providing you with relevant and easy-to-apply resources at your fingertips throughout your job search and career.
With our Customer Success Certification, you’ll also become part of our Customer Success alumni network. As a part of the community, you’ll gain access to new connections and opportunities, build deep relationships with peers, and learn from their experiences. This communityis also helpful in landing your Customer Success job and succeed as you progress in your career.
We have flexible options to get you on your way to your Customer Success goals:
✓ Employer sponsorship. Ask your manager to support you with the tuition payment
✓ Choose between a one-time payment or payment via installments
Full-Time Program:
Monday, 4th of September 2023, 4pm - 9pm CET
Tuesday, 5th of September 2023, 4pm - 8:30pm CET
Thursday, 7th of September 2023, 4pm - 9pm CET
Friday, 8th of September 2023, 4pm - 9pm CET
Saturday, 9th of September 2023, 10am - 1pm & 2pm - 8pm CET
Part-Time Program:
Starting on Tuesday, the 12th of September 2023
8 times each Tuesday from 5pm - 8:30pm CET
© 2023 CSchool powered by FFalke Company. All rights reserved.