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We are your place for Customer Success

Subscription Businesses are on the rise, client revenue becomes equally and more important than new business. Customer Success Managers bring the skills and knowledge to drive the retention & growth needed for companies to stay in the game.
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Why does CSchool exist?

We teach all skills needed to successfully drive client retention and customer growth and revenue.
Thus we achieve a triple win - for your career, company and client.

All three parties win when you use the practices and methods of Customer Success to work with your clients.

We teach these skills in a hands-on, case-based way so that those wanting to drive this growth have all they need to do so.

A win for your career

A Customer Success Career allows you to grow professionally, to earn a salary others often can only dream about and to practice a skillset that is essential not only for a career in Customer Success but also beyond - in executive functions like CCO and EVP, but also in entrepeneurship, consulting and else.

A win for your company

It is 5-25x more difficult to win a new client than to keep an existing client and with the rise of the subscription business, Customer Success is an enourmeously important function - making sure that your company is able to retain and grow your existing client base is essential to stay on top of your business and separate yourself from the competition in terms of service and client success through your product.

A win for your clients

Customer Success is only valuable if it is brings value and success to your clients. If they see the value of your solution and a positive return on investment will they re-invest in your companies' products. And if they do so and see that value, they will champion your company and become trusted, reliable customers which will show in your revenue figures and beyond.

Meet our CSchool Founder:

CSchool - Frederike Falke - Founder CSchool
Our Team

Frederike Falke

Frederike has been working at companies like Linkedin, Miro and Seismic in Customer Sucess and Sales, as an individual contributor and in management. She has gained Customer Success experience in a startup, scale ups and in the corporate sphere, with different Customer Success models and organizational go-to-market structures (i.e. commercial/non-commercial responsibility, large/small implementations etc). With her additional experience in sales, she can bridge the gap between both teams and knows what to watch out for to make the relationship as smooth as possible.

Before working in the Tech world, Frederike has gained experience in conultancy, including an After-Sales and Customer Experience Consultancy, University Teaching, Innovation Management and Headhunting. With these experiences she supports the team and our clients with the training development, career services and fresh perspectives about various industries, client challenges and best practices.

Join our Team Today

We currently have no open positions. If you are interested in joining, please send us a message with what you want to do and how you want to support our mission.

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